FAIZA HENDRICKS
I am a qualified registered nurse with experience in state, private and the corporate environment

Summary


As an experienced individual who is able to work without supervision, I have acquired the necessary skills to be a leader ,mentor and able to perform effectively under significant pressure. As a result of the diverse nature of my experience I demonstrate the high levels of motivation and enthusiasm which is essential in time management and high productivity output.

Objective
Now looking to build on the range of professional skills and expertise I attained within a suitably challenging role and to achieve further professional development.

Preferred Job Location:Western capeDesired Salary
Preferred Contract TypePreferred Contract Period
Preferred Business / IndustryHighest Education Level
Total Working ExperienceAvailability to work after
Willing to RelocateSpoken LanguagesEnglish , Afrikaans

Education Details


ACADEMIC QUALIFICATIONS

1985 -1988 BA DEGREE – PSYCHOLOGY
University of the Western Cape

ANCILIARY COURSES

Family Planning certificate August 1980
Safety training for supervisors April 1981
Total Quality Management certificate October 2000
Consultative Forum and Industrial relation training 2001
Life Skill Training ;Conflict management; Communication skills June 2003
Computer literacy : Ms Word, Excel , E-Mail , Power Point August 2005
Risk management 2004
Harvard school of Business- Harvard manage mentor course February 2013

Working Experience Details


• Medscheme
Health Risk Management

Prospective reviewer
1st February 2006 - 14th November 2007

Call centre based. The accurate issuing of appropriate pre-authorisations that meet the requirements of clinical appropriateness, medical necessity and clinical risk management.
Applying clinical coding principles-ICD and CPT
Managing member benefits in respect of scheme rules, waiting periods, exclusions and PMB regulations
Call centre based member queries

Case manager
15th November 2007 - 31st December 2008

The efficient management of hospital admissions to ensure proper utilization of benefits and reduce the incidence of high risk and high cost admissions
Applying clinical coding principles-ICD and CPT
Managing Prescribed Minimum benefits (PMB) cases
Managing hospital queries
Managing rejected accounts from a case management perspective as well as items related to patient admissions
Managing member benefits in respect of scheme rules, waiting periods, , exclusions and PMB regulations

Team leader Case management
1st January 2009 – 31st January 2016

Accountabilities
Compliance and Risk Management

This include analysis of client specific business reports
Ensure the compliance of legal and statutory business processes and ensure that these standards are met by the team
Implemented team operational risk and governance structures, measures and frameworks which are monitored and necessary action is taken to address issues.

Financial Management

Manage expenses and costs and identify cost saving opportunities to support the department in achieving its financial goals and targets and thereby minimize risks to both employer and medical schemes
Operating Model

Ensure best quality work delivered by team in the execution of tasks
Assist with implementation and maintenance of Standard Operations Procedures
Investigate IT queries and escalate where required
Implement team operational plans and manage that the defined delivery objectives are met through support
Recruiting professional staff .Conducted interviews and selection of suitable staff in line with company policy
Identify opportunities to improve the team's core operational internal processes
Ensure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful delivery
Management of staff in relation to time management productivity outputs office etiquette and the general approach to company values and vision
Training and coaching of members of my team.

• Careways (Pt) Ltd (Aug 2004 – Nov 2005)

Clinical care Co-ordinator
Responsible for the continuity of quality care to patients and proper work allocations
Administrative duties included data capturing of patient and staff bookings ,laisson with medical aids and service providers.
In -service training of nursing personnel
Recruitement of nursing staff , including interviewing and shortlisting.

Case Manager Co-ordinator
Supervision of all community case managers
Duties included contact with medical aid companies; obtaining authorizations for nursing services and wound care on outpatient basis
Keeping control of medical aid accounts from a nursing perspective and benefits

Kingsbury Hospital (1998 -2004)

Worked via a nursing agency for 2 years before joining permanent staff
Recovery room sister – responsible for the optimum care of post anaesthetic patients.
Prevention of post anaesthetic complications
Duties included drug control,equipment and stock control
In service training of theatre students

• Groote Schuur Hospital (1992- 1997)
Anaesthetic sister
.
Assisted anaesthiologist with the induction of anaesthetic , siting of intravenous drips .
Ordering and control of schedule and unscheduled drugs
Monitoring of anaesthetic equipment
In service training and teaching student nurses

• Alnet (Pty ) Ltd (1984 – 1989 )
Occupational Health Nurse

Instrumental in the creation of a new primary health care clinic in this
establishment.Duties included health education first aid and safety as well as treatment of minor ailments, treating and management of chronic diseases such as TB , Diabetes , Hypertension
Keeping of Statistics and analysis of data
Processing Workman Compensation claims formed an integral part of my daily tasks

• Private Hospital experience

Recovery room sister
Constantiaberg Medical Centre (1989 -1990 )
Gatesville Medical Centre (1990 – 1992)

Provided optimum nursing care to post anaesthetic patients to prevent post operative complications Control of schedule drugs education and training of staff

Anaesthetic sister
. Assisted anaesthiologist with the induction of anaesthetic , siting of intravenous drips .
Ordering and control of schedule and unscheduled drugs

• City Council Health Department (1980 – 1984)

Primary health care Sister

Well baby clinic included immunizations and treatment of minor ailments
Family Planning – administration thereof ; counselling and pap smears.
Administration of TB drugs
Health education

Community Health Sister

Community health includes primary health care to babies,geriatrics , STD patients .
Treatment of minor ailments
Counselling to patients with social problems,TB treatment and education
Health education
Administrative duties eg Statistics, Record keeping Disaster planning,
Staff management – Interviewing and staff selection

Skills / Specialties


Soft skills:
. A Solid Work Ethic
am motivated to complete a job and will go the extra mile to make sure that happens. You
. An Attitude That’s Positive
I am optimistic, upbeat, and have a positive outlook.
Flexible
I am able to adapt to challenges and new situations quickly and embrace it along the way.
. Time Management Capability
I prioritize tasks, use my time effectively, and is able to work on several projects at the same time.
Good Communication Skills
I am a good listener and I can communicate in a manner that builds relationships with vendors, customers, and colleagues.
A Team Leader
I am able to work well alone or in a group and has taken e the role of team leader succesfully
Problem Solving and Analytical Skills
I regard myself as resourceful; can analyze, and solve problems as they occur.
Self Confident
I portray calmness, confidence, know I can do the job, but is also not afraid to ask questions.
Able to Accept Constructive Criticism
I can handle criticism and grow from it. , learn quickly, and grow professionally.
Works Well Under Pressure
I am able to handle a crisis and deal with the stress of deadlines.
Specialized Skills:
Computer Literacy-Microsoft Word , Excell , Pwer point, email
ICD and CPT coding , general pricinciples of clinical coding
PMB regulations and the management there of
Case management

Awards / Key Achievements


Academic Achievemnt -Cum laude Community health
110% achievers award for category ; innovation , for initiating changes to business processes
110% achiever award for accountabilty for managing work effectively and exceeding targets
110% achiever award for empowerment by assisting team members and advising on improved methods for completing tasks

Professional Qualifications and Training


PROFESSIONAL QUALIFICATIONS

1976 – 1979 Diploma in General Nursing - Groote Schuur Hospital

Diploma in Midwifery – Peninsula Maternity Hospital

1980 Diploma in Community Health Nursing Science – Cape Town University of Technology

1987 Certificate in Occupational Health - NOSA

Contact Me



Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>