BNY Mellon - Dubai - Africa - Overview Of BNY Mellon: BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets.BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. Job Purpose: The role holder will act as the day-to-day point of contact between the Asset Servicing clients and various BNY Mellon operational units, ensuring a coordinated and timely resolution of client issues.
In addition to this, the successful candidate will be expected to support the regional team in helping identify commercial opportunities in order to support the growth of the business whilst minimising the potential for risk and reputational and financial loss in the inherent process.Responsible for daily queries, assisting the Relationship Executives and the Account Managers with revenues and market analysis, coordinating with internal teams (Client Services, Revenues team, Account Opening etc.).In addition assisting in service reviews, reporting, project management and KYC process, as needed.
To prioritise tasks according to volumes, complexity, sensitivity and risk.Act as a team player within the virtual wider MENA CIS relationship management team and within the department. The role will focus on clients in the NEA region and will have a dual office location initially (Dubai and Abu Dhabi), although it may eventually become more required to spend more time in Abu Dhabi, depending on the focus and client allocation.
Responsibilities: Co-ordinate the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of and an in-depth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced. Operational Rigour o Respond to client queries and issues raised with the team or by the client directly, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in BNY Mellon and assist in its continued growth. Tone from the Top o Work collaboratively and on a timely basis with the team and all other internal counterparties to review issues, conduct root-cause analysis and implement remediation activities emanating from operating incidents and near-miss events.
Risk Competence & Knowledge o Understand the key operational risks and the associated controls applicable to the Business Unit and follow all Business Unit operational procedures and other directive controls (e.g.checklists) as designed.Any identified issues or changes should be escalated to Managers.
Accountability o Ensure that risk issues (both current and emerging) are escalated promptly to managers, including: Gaps or issues identified within the Business Unit controls; Errors or potential errors/near-misses; Other risk issues (including non-responses to queries, manual process intervention The Senior Role is about demonstrating the positive behaviours of an accomplished client facing individual. Provide support to other colleagues and as needed within the function of the team and as per client needs. Provide point of escalation in support of the Account Manager/Relationship Executive.
Qualifications The successful candidate will be a good problem solver and ideally, have a minimum of 4 to 6 years’ experience in Client facing roles (particularly in global custody) and demonstrate senior behaviours of accountability and responsibility, taking ownership of the tasks allocated and showing a proactive approach towards the client and the team. Excellent Communication skills, Strong Client Service Ethics, Risk Management, attention to detail and Client Focus.The ability to work under pressure, manage priorities and act as an advocate on behalf of both internal and external clients.
Experience of working in the Middle East and with Middle East clients is highly advantageous. Experience of using Windows applications, Word, Excel and Outlook. Educated to Bachelor's degree level (or equivalent)
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