Maitland, Western Cape - Do you exercise high attention to detail and do you work well under Pressure? Your Order Processing skills will be a great Advantage at this FMCG company based in Maitland. REQUIREMENTS: Grade 12 3 years recent experience as Orders Clerk or Customer service role Relevant tertiary qualification Advantageous Attention to detail Able to work under pressure Pastel experience Advantageous Excellent communication skills both verbal and written FMCG Industry experience Experience with order capturing software (QuickBooks / Pastel / Other). Own reliable transport Taking initiative and following through DUTIES: Responsible for outbound and inbound calls and emails alike.
Assisting customers face to face (walk in), telephonically and via email. Processing customer orders and back orders daily. Increasing customer spend by: Upselling, cross selling and promoting new product lines.
Liaising with internal departments making sure tasks are completed where applicable. Informing customers of no stocks and offering alternatives as well as informing customers of when stock will or has arrived. Lead passing to field sales team.
Assisting with client queries, complaints and concerns. Data capturing when needed. Additional projects / tasks to be completed as per the business needs.
Meet and exceed daily / weekly / monthly KPI's set out by management. Build new and maintain existing customer relations. Contributing to improving the business and enhancing the reputation of the company at all times.
Salary: R10 000 (TCTC)
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