Job Summary

LocationSouth AfricaSalary
TypeTemporaryPeriodFull-time
CategoryTags

Job Description

Staff Solutions - Eastern Cape - Finance, Eastern Cape Port Elizabeth Negotiable - Negotiable A 3 month contract has opened up in Port Elizabeth for a Collections Area Team Leader. Requirements: Debt collections experience in a Supervisory role required Field based (collections role - will be working with a team of collectors who do debt collections in the field) Must have own car and Drivers license Key functions: Manage a team of collection Loan Development Officers in the field by ensuring their quota of clients are visited daily Track field activities daily by tracking GPS activity of each LDO Ensure daily target of client visits are done Ensure promise to pays collated in the field are captured on the operating system Ensure and follow up on Field Visitation Forms are completed by LDOS daily and any change or address / telephone numbers / ptps are captured on the workflow system (SEG) daily Ensure targets to LDOs are communicated and achieved Performance management monthly with LDOs in collaboration with Collections Manager Ensure LDOs are fully equipped to carry on their daily functions and report any issues to Head Office IT Department Ensure misconduct is communicated to relevant persons and process in place to address this. Sample audit visits to clients to ensure that LDO’s have visited clients and that promise to pays are above board and any cash collections have been receipted Daily reconciliation of LDO bankings to Head Office Manage any adhoc special projects withing field collections, eg SASSA debit order fails Required Skills Excellent communication skills Previous supervisor or team leader experience essential Previous exposure to LRA and disciplinary hearings advantageous Previous collection experience advantageous Must be proficient in Excel and Word A can do attitude Knowledge of debit orders would be great Knowledge of the NCA Job requirements Must have own vehicle and valid driver’s licence Must be willing to drive area of management daily Must be willing to work beyond normal office hours as most collection happen then Must be willing to work weekends Ad Visible Until: 30 June 2018 Ref: PE001617/LL Vacancy Type: Temporary

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